Privacy Policy
Privacy Policy
Last updated: january 13, 2025
Vornix Agency (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and AI tools.
1. Information We Collect
We may collect the following types of data when you interact with our services or website (vornixagency.com):
User Inputs & Conversations: Any text, voice, or data entered into our AI systems, chat interfaces, or automations
Contact Details: Name, email address, phone number, and other information provided through forms, sign-ups, or bookings
Payment Information: Billing details processed securely through third-party payment providers
Technical Data: Browser type, device information, IP address, and usage analytics collected through cookies and similar technologies
2. How We Use Your Information
We collect and process your information for the following purposes:
To provide, operate, and improve our AI-based services and customer experience
To communicate with you regarding support, updates, or services you have requested
To deliver transactional, informational, or promotional communications only where you have explicitly opted in, including SMS communications in compliance with A2P 10DLC regulations
To process payments and manage subscriptions
To comply with legal obligations, resolve disputes, and enforce agreements
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:
Your consent (for example, marketing emails or SMS messages)
Performance of a contract (to deliver services you have requested)
Legal obligations (to comply with financial or regulatory requirements)
Legitimate interests (to improve our products, services, and security)
4. Third-Party Services & Limited Data Sharing
We use trusted third-party service providers to help us operate our business, deliver services, process payments, and communicate with users. These third parties receive only the information necessary to perform their specific functions and are required to keep such information confidential.
Service providers may include:
Payment processors (such as Stripe, PayPal, or Intuit) — solely for processing payments
Email service providers — solely for sending communications you have opted into
Website hosting and infrastructure providers — solely for hosting our website and related content
Messaging aggregators and communication providers (such as Twilio) — solely for delivering SMS, voice, or messaging services you have opted into
CRM platforms (such as Go High Level) — for client relationship management and service delivery
Important Note About SMS Data
All SMS opt-in data, consent records, and messaging content are not sold, rented, or shared with third parties for marketing or promotional purposes.
SMS data is shared only with messaging aggregators and providers strictly as required to deliver the messaging service and to comply with telecommunications regulations.
5. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. When data is no longer required, it is securely deleted or anonymized in accordance with our internal policies.
6. User Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion of your information
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected].
7. Cookies and Tracking
Our website may use cookies and similar technologies for analytics, performance optimization, and functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
8. Data Security
We implement appropriate technical and organizational security measures, including encryption, restricted access, and secure storage, to protect your information. While no system is completely secure, we continuously review and improve our security practices.
9. International Data Transfers
Some of our service providers may process data on servers located outside your country of residence. Where applicable, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable privacy laws.
10. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on vornixagency.com with the updated effective date.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Vornix Agency LLC
c/o Northwest Registered Agent
4539 N 22nd St Ste N
Phoenix, AZ 85016
United States
Email: [email protected]
Website: https://vornixagency.com