Privacy Policy
Privacy Policy
Last updated: November 3, 2025
Vornix Agency (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, and AI tools.
1. Information We Collect
We may collect the following types of data when you interact with our services or website (vornixagency.com):
User Inputs & Conversations: Any text, voice, or data entered into our AI systems or chat interfaces.
Contact Details: Name, email address, and other information provided through contact forms or sign-ups.
Payment Information: Billing details processed securely through our payment providers.
Technical Data: Browser type, device information, IP address, and usage analytics collected through cookies and similar technologies.
2. How We Use Your Information
We collect and process your information for the following purposes:
To provide and improve our AI-based services and customer experience.
To enhance and fine-tune our AI models (including anonymized conversation data).
To communicate with you regarding support, updates, or marketing (if consented).
To process payments and manage subscriptions.
To comply with legal obligations, resolve disputes, and enforce agreements.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data under one or more of the following legal bases:
Your consent (for example, marketing emails).
Performance of a contract (to deliver services you have requested).
Legal obligations (to comply with financial or regulatory requirements).
Legitimate interests (to improve our products and ensure security).
4. Third-Party Services
We use trusted third-party services to operate our business efficiently. These providers may process limited personal data under their own privacy terms:
Go High Level – CRM and marketing automation
OpenAI, Gemini, Grok – AI model providers and infrastructure
Twilio – Communication and messaging infrastructure
All third parties are required to handle data securely and in compliance with applicable privacy laws.
5. Data Retention
We retain your information as long as your account remains active or as needed to provide services, comply with legal requirements, or resolve disputes. When an account is deleted, we remove or anonymize personal data in accordance with our internal policies.
6. User Rights
Depending on your location, you may have the following rights:
Access your personal data.
Request deletion of your information.
Opt out of marketing communications.
Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking
Our website may use cookies and similar technologies for analytics and performance optimization. You can adjust your browser settings to refuse cookies, but this may affect site functionality.
8. Data Security
We implement encryption, restricted data access, and secure storage to protect your information. While no system is 100% secure, we continuously monitor and update our security practices to safeguard against unauthorized access or misuse.
9. International Data Transfers
We currently do not share or transfer personal data internationally. All processing is handled within the United States.
10. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on vornixagency.com with the updated effective date.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our data handling practices, contact us at:
Vornix Agency
Main Street 123, Delaware, USA
📧 [email protected]
🌐 vornixagency.com